Frequently Asked Questions

Everything you need to know about the product, getting started, and billing. Can't find the answer you're looking for? Chat to our friendly team.

Getting Started

How easy is it to onboard my team?

Extremely easy. Just send an email invite from your dashboard, and your team can download the app and start tracking in less than 2 minutes. No complex training required.

Do I need to install any servers or databases?

No, WorkLumina is 100% cloud-based. You don't need any technical expertise or hardware. We handle all the infrastructure, security, and updates for you.

What happens after the 60-day free trial?

We offer a fully-featured 60-day free trial on all plans, no credit card required. After the trial, you can seamlessly transition to a paid plan without losing any data.

Time Tracking & Privacy

How does the time tracking work?

WorkLumina tracks time automatically while you work. It records deep work, idle time, and categorizes application usage without manual timers.

Is my team's privacy protected?

Absolutely. WorkLumina has configurable blurred screenshots and strict access controls. Employees always know when time is being tracked, and there is no hidden monitoring.

Does the tracker record passwords or keystrokes?

No. WorkLumina does not contain a keylogger and never inspects the content of your secure fields. We only record the active window title and app name.

Can employees delete idle time?

Yes, employees have full control over their manual time entries and can choose to discard idle time before it gets synced to the server.

Billing & Pricing

Can I upgrade or downgrade my plan anytime?

Yes! You can change your plan at any time from your Billing Portal. Prorated charges or credits will automatically apply to your next invoice.

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, PayPal, and local manual payment methods.

Are there any hidden fees or long-term contracts?

Never. You pay exactly what is shown on the pricing page, and you can cancel your subscription at any time without penalty.

Ready to get started?

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